Management Information Systems (MIS)

Mission Statement

To perform a variety of administrative and complex technical duties related to planning, organizing, and coordinating the countywide information and data processing systems.

Duties & Responsibilities 

MIS is Taos County’s IT Department. Our job is to provide IT support and a full array of network services, to all county offices and employees. Services provided by the MIS Department include:

• Coordinating IT procurement: Deploying computers, printers, scanners and other IT equipment used by the county in its daily operations; Engage and collaborate with contractors & IT vendors to design, install & configure county networks, structured cabling, routers & switching devices; Setup and management of firewalls and security appliances.
• Installation, operation, and maintenance of the county’s data and communications network, managing software licensing, and the procurement of vendor support contracts in addition to IT equipment upgrades & replacements. 
• The department also keeps all endpoints up to date and ensures that all workstations and servers are are running the latest endpoint protection software, and for provisioning all new computers deployed on the county’s networks. 
• Providing help desk services to over three hundred end-users working in any of twenty independent county offices, departments, or entities, as well as for several other non-county agencies on a limited basis.
• Administration of the county’s telecommunications, email system, wireless services, and this website.
• Other areas of responsibility include the management of multiple Microsoft Active Directory domains, VMWare implementations, and the monitoring and maintenance of dozens of physical and virtual servers, running an assortment of operating systems. 
• Maintenance of the county’s Audio/Visual presentation systems, and coordinate all technical aspects of conducting and broadcasting live-streams of public meetings over the Internet  
• Lastly, the department is also tasked with the upkeep and repair of the county’s security, surveillance systems, access-controls systems and associated databases.

By the numbers, the MIS department supports:

• 300+ end-user accounts and 250+ Windows workstations.
• Approximately 200 full-time computer users at ten different locations throughout Taos County. 
• Over 100 mobile devices (smart phones, laptops & tablets).
• Multiple Microsoft Domains.
• Over two-dozen servers running many different operating systems including Windows Server, Linux, and even a Unix server on hardware by Dell, HP, IBM and other hardware platforms.
• An Exchange server with cloud-based email security solution.
• Many firewalls by many different manufacturers.
• An I.T. Assets tracking database.
• Between 30-40 network switches.
• A help desk ticket management system.
• 225 VoIP IP and circuit-switched analog telephone and fax devices from multiple vendors and services providers.
• 75+ printers.
• Several SANs and NASs servers.
• One backup system.
• 12+ Terabytes of user’s data.
• 5 ESXi hosts, that run over a dozen virtual machines.
• Countless other technical devices unique to various county offices.