Taos County Employment Opportunity: Communications Specialist Trainee 

Internal and External

JOB TITLE: Communications Specialist Trainee

ENTRY LEVEL: $12.07 per hour

CLASSIFICATION: Classified/Full Time/Non - Exempt/Union Eligible/(FLSA)

DEFINITION: Performs entry level skilled communication and routine clerical work in receiving, recording, processing, transmitting,  telephone, radio and alarms system calls; dispatching routine and emergency information/resources; and keeping official records.  Trainee employee has little or no dispatch experience; will be required to obtain NM Law Enforcement Academy Public Safety Telecommunicator Certification within one (1) year of employment and must maintain certification throughout employment.  Will be required to work on a rotating shift basis, including nights, weekends and holidays; and is subject to recall during emergencies incidents to assist with communications.

 

MINIMUM QUALIFICATIONS:

1. Education and Experience:

A. High School Graduation with Diploma or GED equivalent (a copy of high school diploma or GED will be required upon pre-employment offer)

AND

B. Basic computer skills experience 

 

2. Mandatory Knowledge, Skills, and Abilities:

Knowledge of computers and electronic data processing; proper grammar, spelling, and punctuation; modern office practices and procedures related to records filing and recordkeeping; geography of Town and County, and the location of streets, buildings, landmarks, public safety structures; interpersonal communication skills; telephone etiquette; and the type and uses of equipment- radio, computer, telephone, etc.

Skill in excellent personal communication, customer service, discriminating thinking, and problem solving skills.  Must be detailed oriented and present a professional telephone and radio demeanor- communicate courteously and effectively over the telephone, radio, in person and function as a team member.

Ability to think clearly, act/react quickly and effectively in emergencies; while under stress, to gather, organize, translate, and process information from various emergency callers; to draw reasonable and logical conclusions from information which is often disjointed; to interact effectively and professionally with public, co-worker, supervisors, responders, and other public entities; remain calm under pressure; work independently and as part of a team effort; to learn, use/operate all equipment, policies and procedures.

 

3. Special Qualifications:

Must successfully complete and obtain NM Law Enforcement Academy Public Safety Telecommunicator Certification within one (1) year of employment and must maintain certification throughout employment. Must successfully complete a background investigation, pre-employment physical examination, pre-employment substance abuse test, hearing test and psychological examination. Will be required to work on a rotating shift basis, including nights, weekends and holidays; and is subject to recall during emergencies incidents to assist with communications.

 
TAOS COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, NATIONAL ORIGIN, RELIGION, AGE, SEX, ANCESTRY, PHYSICAL OR MENTAL DISABILITY, SERIOUS MEDICAL CONDITION, SEXUAL ORIENTATION, SPOUSAL AFFILIATION OR GENDER IDENTITY.

The last day to apply for this position is Friday, August 23, 2017 at 5:00 p.m.

This job announcement gives only a brief description of the position.  A complete job description can be obtained at the Taos County Administration Office, 105 Albright Street, Suite J, Taos, NM 87571 or by calling (575) 737-6312.


Taos County Job Description


 

Job Title: Communication Specialist Trainee

Job Code: 655

Department: Emergency Communications

Effective Date: 11/2014

FLSA Status: Non-Exempt

Last Revised: 11/2014

Bargaining Eligible: Yes

Pay Grade: 9

 

GENERAL PURPOSE

Performs entry level skilled communication and routine clerical work in receiving, recording, processing, transmitting,  telephone, radio and alarms system calls; dispatching routine and emergency information/resources; and keeping official records.  Trainee employee has little or no dispatch experience; will be required to obtain NM Law Enforcement Academy Public Safety Telecommunicator Certification within one (1) year of employment and must maintain certification throughout employment.  Will be required to work on a rotating shift basis, including nights, weekends and holidays; and is subject to recall during emergencies incidents to assist with communications.


SUPERVISION RECEIVED

Works under the close supervision of the Emergency Communication Director and/or Communications Supervisor.


SUPERVISION EXERCISED

None.


ESSENTIAL FUNCTIONS

Perform a variety of entry level duties performing skilled communications work receiving medical, fire, law enforcement, and related emergency and non-emergency calls; gathers information, triages/prioritizes, and dispatches appropriate emergency and non-emergency personnel/resources in response.  

Maintain contact with personnel responding to calls; relay information and answer questions. Provide pre-arrival instructions to callers on how to deal with emergencies prior to the arrival of response efforts/personnel.   Provide timely responses to all request for information from authorized personnel and other public safety and law enforcement agencies.

Utilizes Computer Aided Dispatch (CAD) system to record/log calls, data and all incoming and outgoing radio transmissions and telephone calls.  Maintain logs of radio and telephone communications, location of personnel, equipment, and resources; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information.

Operates computer, radio, telephone equipment, may operate pagers; operates a National Crime Information Center (NCIC) computer; the New Mexico Law Enforcement Telecommunications System (NMLETS) system, and other databases to assist all personnel and resources, as needed.

Perform various clerical duties, including completing dispatch logs, documenting incident and filing reports.  Maintain and update files, databases, records and/or other documents; develops and maintains data and performs routine analyses and calculations in the processing of data for internal reports.

Monitor and inspect equipment; reports equipment malfunctions to the appropriate supervisor/director and outside resources as required/needed.

Follow all department and County policies and procedures to assure safety and security is the top priority.  Attend seminars, training, and workshops in communication/safety related topics as needed.  Maintains confidentiality of all privileged information.

Must maintain a professional telephone and radio demeanor; contribute to a team effort and work well with other employees, responders and the public.

Perform other related work duties/responsibilities as required.


MINIMUM QUALIFICATIONS

1. Education and Experience:

A. High School Graduation with Diploma or GED equivalent (a copy of high school diploma or GED will be required upon pre-employment offer)

AND

B. Basic computer skills experience 


2. Knowledge, Skills, and Abilities:

Knowledge of computers and electronic data processing; proper grammar, spelling, and punctuation; modern office practices and procedures related to records filing and recordkeeping; geography of Town and County, and the location of streets, buildings, landmarks, public safety structures; interpersonal communication skills; telephone etiquette; and the type and uses of equipment- radio, computer, telephone, etc.

Skill in excellent personal communication, customer service, discriminating thinking, and problem solving skills.  Must be detailed oriented and present a professional telephone and radio demeanor- communicate courteously and effectively over the telephone, radio, in person and function as a team member.

Ability to think clearly, act/react quickly and effectively in emergencies; while under stress, to gather, organize, translate, and process information from various emergency callers; to draw reasonable and logical conclusions from information which is often disjointed; to interact effectively and professionally with public, co-worker, supervisors, responders, and other public entities; remain calm under pressure; work independently and as part of a team effort; to learn, use/operate all equipment, policies and procedures.

 
3. Special Qualifications:

Must successfully complete and obtain NM Law Enforcement Academy Public Safety Telecommunicator Certification within one (1) year of employment and must maintain certification throughout employment. Must successfully complete a background investigation, pre-employment physical examination, pre-employment substance abuse test, hearing test and psychological examination. Will be required to work on a rotating shift basis, including nights, weekends and holidays; and is subject to recall during emergencies incidents to assist with communications.

 
4. Work Environment and Physical Demands:

Work is performed in an emergency communication center environment office setting with moderate noise levels and climate controls.  Work is stressful at times.  Continuous sitting at a desk is a requirement of the job. Ability to see, with or without corrective lenses, well enough to read fine print.  Normal color perception is essential due to the use of colored computer screens and indicators.  Ability to hear in both ears, with or without hearing aids, well enough to understand telephone and radio conversation through a headset while other distractions are present.  Ability to speak well enough to be clearly and easily understood over the telephone and radio.  Enough body mobility to move freely in an office environment and enough manual dexterity to type and write.  Enough stamina to work without scheduled breaks or relief for long periods of time.  Tolerance to work under adverse conditions, such as pressure and stress.


Disclaimer:  The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification.  They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified.  Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons.  Management reserves the right to add, delete, or modify any and/or all provisions of this description at any time as needed without notice.  This job description supersedes earlier versions.

 

 

 

 

 

 

 

 

 

 

 

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